A lot of care goes into the making of our garments. We strive to produce quality products that you and your child will enjoy for many wears. In the event that there is a fault in the garment, please email us at firstname.lastname@example.org and we will assist you. We also strive to assist you with as much sizing guidance as possible to avoid misfit, but should the garment not fit well, we will gladly accept it for an exchange. Items must be returned in original condition with original tags and packaging within 14 days of purchase.
Unfortunately we cannot cover cost of returns unless an item is faulty. We advise you to return your item using a secure postal method or courier company, with proof of postage, as we are unable to refund or exchange items not received. Please make sure to email us if you wish to return an item and for the return address.
Please note that natural fabrics like linen and loose woven cottons often have some inconsistencies in the weave. These are not faults but rather natural imperfections and part of the nature of the fabric.
Garment measurements are provided where possible. Please read the product descriptions for fit, eg loose fit, above-knee length, etc to get an idea of the garment fit.
Where items are modeled we also provide the age and height (where applicable) of the model and the size they are wearing. If you are still uncertain of what sizes to order please email us at email@example.com with your child’s measurements (age, height, chest, waist, hips) and we will gladly assist you.
Passing down of our beautiful garments once your children have outgrown them is our mantra here at Olive Button, therefore we recommend that you follow the care guides to ensure your pieces last longer. We recommend that you wash your garments in cold water and line dry (in shade where possible to avoid sun damage). Do not tumble dry them, wash in hot water, bleach or soak for extended periods.
We carry stock of some items ready to post, but mostly work on an order basis. Each item is thoughtfully and lovingly made per order, and production time is 7-10 days from day of payment.
Shipping cost is a flat rate of R99 within South Africa. Orders are posted on working days as soon as production is complete. We will keep you informed about the progress of your order throughout the process, from production to delivery.
Unfortunately we do not yet deliver outside of South Africa, but we are looking into ways of making this possible in the future.